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Quality Management |
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Our quality management, for your success With 85 million working hours recorded in client companies in 2007, Trenkwalder ranks at the top for performance capability, amongst the ten biggest European personnel service providers in Europe. Common Group-wide standards internationally in all key areas of our service, and systematic integrated quality management in the form of a closed quality cycle are the factors responsible for this success. This secures us leadership in expertise in central Europe and makes us a strategic partner to major companies operating on an international footing who expect efficiency and transparency in all processes. Planned measures Common process standards in the areas of personnel recruitment and personnel administration have established a common quality standard on an international basis. This differentiates us clearly from the competition. Trenkwalder International Business Solution (TIBS): Our web-based common international software standard maps our business processes precisely, and ensures transparency, security and efficiency in the areas of personnel administration and personnel controlling. Trenkwalder Akademie: At Trenkwalder every employee – from office assistant to management executive – undergoes certified training leading to a diploma qualification and tailored to that individual and to the requirements of their areas of responsibility. This means that we are the first temporary staffing business in central Europe to have defined and implemented a comprehensive training standard for our profession. Quality targets Our quality targets are set annually for each country. They systematically cover our entire service chain and form the basis for on-going checks. Our quality targets are structured into four main groups which are applied as standard across our international operations. - Administration - Employment law - Complaints - Personnel Measurement and adaptation Quality measurement is carried out along our entire service chain. Comparison with the quality targets results in continuous optimization of all processes. Post-filling rate: The post-filling rate is a key ratio for the quality of our work and the satisfaction of clients and employees. With a post-filling rate of over 95%, Trenkwalder occupies a leading position which has been continuously improved over recent years through targeted measures. Employee motivation: The objective of our Job Management service is well-trained and satisfied temporary staff who specialize in flexible work assignments, on the basis of their own self-knowledge. The satisfaction of our employees, as the basis for good motivation, is a core value in our quality management, which is being continuously improved through suitable measures. Client satisfaction: A regular check on client satisfaction is similarly a key control instrument for internal quality management. The definitive elements contributing to the good assessment of our service are competent advice, and the close match between our clients’ profile of requirements and the qualifications held by our employees. |
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